Customer Service
Custom Charges and Sales Tax：
1. How should I do if my order was detained by the customs?
A: In the country of your destination may impose a certainly taxes and other charges,
please confirm that before your shopping from Lasersman.
Lasersman do not provide the service of arranging customs clearance and paying duties,
fees and other charges to the customs and other public authorities.
2.Why do you place order in advance in winter?
A: Our products are dispatched all over the world, as known to all, the climate of every’s country is different,
especially in winter, because of the influence of weather condition and climate,
the item you purchased will be delayed for some time and transport time is longer than common condition,
we kindly suggest that you should place order in advance so that you can get the item on time and enjoy it.
Shipping Method & Fee ：
We will provide worldwide free shipping by regualr mail.
If you want to receive the item earlier, you can choose the express mail (such as EMS UPS or DHL),
but you need to pay for the express shipping fee.
Delivery Time： Processing Time refers to the time that is needed for handling your order and preparing it to be shipped.
Usually it takes 1-3 business days for the item in stock, including payment, shipping address confirmation, sourcing, quality controlling test, and packaging.
For some customized item like weeding dresses, it will take 15-25 business days to prepare before shipping out.
For tattoo products, it will often take 15-20 business days to prepare. So while your payment is finished, we will begin to handle your order at once.
If the item except the above mentioned products has not been shipped out as we promised after 3 days.
We will take the responsibility for its delay and the inconvenience it might cause to you.
Shipping Rules and Restrictions：
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
Orders shipping to an APO / FPO military address or a Post Office may only be
shipped via the U.S. Postal Service and CANNOT be expedited.
If you hope to change shipping method or change items’ quantity after completed placing your order,
please contact us at: service@lasersman.com
Our customer representatives will update your order information before the order's been shipped.
Returns
1. How long can I receive my Refund?
Refunds are processed within 1- 2 business days after you received our confirmation on the cancellation.
For credit card payment, refund time may vary from different issuing banks' policies.
You may call your credit card issuing Bank to verify your refund.
2. What is your refund policy?
Lasersman is pleased to offer a 7 day satisfaction guarantee. If you are not completely satisfied with your product,
you may return it within 7 days of receipt for a full refund minus shipping cost. No questions asked!
Replacement
Lasersman products are produced by manufacturers all over the place.
While we strive to provide you with quality merchandise at a competitive price,
a product might not perform as expected by the time it's delivered.
In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.
Defective products are exchanged within 30 days of shipment. But please take some photos including package photos,
items’ full figure photos, and damaged item photos in details, and send the pictures to our email address,
We recommend customers to keep the original packaging of the order until the items are found to be in good condition.
Our customer specialists may request that you send a picture of the original packaging to
research on and help you resolve any product or order related questions.
When can you track your order?
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on Lasersman.com will not offer tracking information, but will still offer order status and other details.
How to check the order status?
Check your e-mail You were required to enter an e-mail address during Checkout; you will receive e-mails at this address and keep you up-to-date about the status of your order.
Visit the website Sign In for My Oder at Lasersman.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as the past orders.
How cancellations could be submitted?
By Lasersman
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) is (are) not available.
Difficulties in processing your payment information.
Cannot ship to address provided.
Duplicate order was placed
Once your order is cancelled, you will receive a notice regarding your order through a call or email from us. We will explain the reason for cancellation. You will not be billed for the cancelled order(s) or item(s).
By Customer
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
The item(s) is (are) not available.
Your payment information could not be verified.
The shipping address could not be verified.
Once your order is cancelled, you will receive a notice regarding your order through a call or an email from us. You will not be billed
for the cancelled order (s) or item(s).
Please read the following terms and conditions carefully before using this site.
Access to and use of this site is subject to the following terms, conditions and all applicable laws.
Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration,
or update at any time and at the sole discretion of Lasersman.
If you do not agree to any term or condition, you should not use this site.
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